Refunds and Return Policy for BikiniCool.com
1. Introduction
At BikiniCool.com, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. However, due to hygiene reasons, we do not accept returns for worn products. Please read our policy carefully to understand your rights and responsibilities.
2. Returns
We accept returns only for unworn, unwashed, and undamaged items. To be eligible for a return, your item must be in the same condition that you received it, with tags intact and in its original packaging. Items that do not meet these criteria will not be accepted.
3. Non-Returnable Items
For hygiene purposes, the following items are non-returnable:
- Worn or used bikinis and swimwear
- Items without original tags or packaging
- Items marked as final sale
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at support@bikinicool.com with your order number and a detailed description of the issue.
6. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@bikinicool.com to request a return authorization.
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Once your return is authorized, you will receive instructions on how to ship the item(s) back to us.
7. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Lost or Damaged Returns
We are not responsible for items lost or damaged in return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
9. Contact Us
If you have any questions about our returns and refunds policy, please contact us at support@bikinicool.com.
Thank you for shopping with BikiniCool.com!